Support Hours
Monday to Saturday · 10:00 AM – 7:00 PM IST · closed on public holidays.
Email Support
The fastest way to reach us is by email at support@kreatorlabs.in. Include your order ID so we can find your account instantly.
What We Help With
- Installation Help — setting up themes on Shopify, WordPress, WooCommerce and Elementor.
- Download Assistance — re-sending links, unlocking access, resolving broken files.
- Technical Help — troubleshooting compatibility, plugin conflicts and configuration.
- Update Assistance — accessing new releases and lifetime updates.
- License Questions — clarifying Personal vs Commercial use cases.
Response Time
We respond to every email within 24 hours, usually much faster on weekdays. Priority customers on the Ultimate Bundle typically hear back within a few hours during support hours.
What's Out of Scope
- Custom design or bespoke development work.
- Debugging third-party plugins we did not create.
- Server, hosting or DNS configuration on your infrastructure.